Q: What products do you offer?
A: We specialize in promotional products including reusable bags, caps, apparel, drinkware, and more.

Q: Do you offer custom branding on products?
A: Yes, we offer full customization on most of our products including printing your logo or design.

Q: What is your minimum order quantity?
A: Minimum order quantities vary by product, typically starting from 50 units. Please check the product page for specific details.

Q: Do you ship across Australia?
A: Yes, we deliver to all locations across Australia through our nationwide warehouse network.

Q: What is your turnaround time for delivery?
A: Standard delivery takes 10–14 business days after artwork approval. Rush options may be available upon request.

Q: Can I get a sample before placing a bulk order?
A: Yes, samples can be arranged. Please contact our sales team to request one.

Q: How do I place a request for quote?
A: Simply click on the "Request Quote" button under the product, fill in the form, and our team will get back to you.

Q: What are your payment terms?
A: We accept major credit cards, PayPal, and direct bank transfers. Full payment is required before production begins.

Q: Can I cancel or change my order after placing it?
A: Cancellations or changes are only accepted within 24 hours of order placement.

Q: How do I contact customer support?
A: You can reach us via our contact form, email at sales@promino.com.au, or call our helpline for assistance.